Privacy Policy for Storytown App
Effective Date: November 6, 2025
Last Updated: November 6, 2025
Thank you for choosing Storytown ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Storytown mobile application ("App") available on the iOS App Store and Google Play Store. We are committed to protecting your privacy and being transparent about our data practices in accordance with applicable laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), Children's Online Privacy Protection Act (COPPA), and app store requirements.
1. Information We Collect
1.1 No Personal Information
Storytown does not collect, store, or process any personally identifiable information (PII). We do not require or support user accounts, and we do not collect:
Names
Email addresses
Phone numbers
Postal addresses
Payment information
Passwords or login credentials
Location data (precise or coarse)
Photos or media files
Contacts or address book information
1.2 Anonymous Usage Data
We collect limited, anonymous, and aggregated technical and usage data solely to improve app performance and user experience. This data cannot be used to identify you personally and includes:
Device Information: Device type, operating system version, app version, language preference
Usage Data: App features accessed, session duration, navigation patterns, crash reports
Technical Data: IP address (anonymized), general geographic region (country/state level only), time zone
1.3 Third-Party Analytics Tools
To collect the anonymous data described above, we use the following third-party analytics services:
Google Analytics for Firebase
These services may use cookies, device identifiers, and similar technologies to collect and analyze information about your use of the App. The data collected by these third parties is subject to their respective privacy policies:
All data collected through these services is anonymous and cannot be linked to you personally.
2. How We Use Information
We use the anonymous and aggregated data we collect solely for the following purposes:
Improving app functionality, performance, and user experience
Analyzing usage trends and preferences
Identifying and fixing technical issues, bugs, and crashes
Enhancing app stability and security
Understanding which features are most valuable to users
We do not use this data for:
Targeted advertising
Selling or renting data to third parties
Creating user profiles
Tracking users across other apps or websites
3. Data Sharing and Disclosure
We do not sell, rent, or share your information with third parties for marketing purposes. We may share anonymous, aggregated data with:
Service Providers: Third-party analytics tools (as described in Section 1.3) that help us improve the App
Legal Requirements: If required by law, court order, or governmental authority
Business Transfers: In connection with a merger, acquisition, or sale of assets (any successor entity will be bound by this Privacy Policy)
4. External Links and Third-Party Services
The Storytown app may include links to external websites or services for ticketing and payment processing (e.g., Rova, Ticketmaster, Eventbrite, Luma, etc.). Please note:
These external sites are independently operated and have their own privacy policies
We do not collect, store, or process any payment information through the Storytown app
All payment and ticketing transactions are handled entirely by third-party services
We are not responsible for the privacy practices of these external sites
We strongly recommend reviewing the privacy policies of any third-party websites before providing personal or payment information.
5. Data Retention
We retain anonymous, aggregated usage data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, typically:
Usage and analytics data: Up to 26 months
Crash reports and technical logs: Up to 90 days
After these periods, data is either deleted or permanently anonymized. Since we do not collect personally identifiable information, there is no personal data to delete from our systems.
6. Data Security
We implement reasonable technical, administrative, and physical security measures to protect the anonymous data we collect from unauthorized access, disclosure, alteration, or destruction. These measures include:
Encryption of data in transit using industry-standard protocols (HTTPS/TLS)
Secure cloud storage with access controls
Regular security assessments of our systems and third-party providers
However, please be aware that no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Children's Privacy
The Storytown app is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected any information from a child under 13, we will take steps to delete such information promptly.
The app may be suitable for users aged 13 and older. Parents and guardians are encouraged to monitor their children's app usage. If you believe a child under 13 has provided information through our App, please contact us immediately using the contact information below.
8. Your Privacy Rights
8.1 General Rights
Because we do not collect personally identifiable information, many traditional privacy rights (such as access, correction, or deletion of personal data) do not apply. However, you have the following options:
Opt-Out of Analytics: You can limit analytics data collection through your device settings or by uninstalling the App
Data Portability: Not applicable, as we do not collect personal data
Account Deletion: Not applicable, as we do not maintain user accounts
8.2 California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
Right to Know: Request information about the categories of data we collect
Right to Delete: Request deletion of data (not applicable as we don't collect personal information)
Right to Opt-Out: We do not sell personal information
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
To exercise any of these rights, please contact us using the information in Section 12.
8.3 European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the GDPR, including:
Right to access your data
Right to rectification
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with a supervisory authority
Since we do not collect personal data, most of these rights do not apply to our App. However, you may contact us with any questions or concerns.
9. International Data Transfers
The Storytown app is primarily designed for users in the United States. The anonymous data we collect may be transferred to and processed in the United States or other countries where our service providers operate. If you access the App from outside the United States, please be aware that your information may be transferred to countries with different data protection laws than your country of residence.
10. Do Not Track Signals
Some web browsers and devices permit you to broadcast a preference that you not be "tracked" online. At this time, our App does not respond to Do Not Track (DNT) signals, as we do not track users across apps or websites for advertising purposes.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or app features. When we make changes, we will:
Update the "Last Updated" date at the top of this policy
Post the updated policy at https://storytownashland.com/app/privacy
Notify users within the App if changes are material
Your continued use of the Storytown app after any changes indicates your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Storytown Ashland
Email: storytownashland@gmail.com
Mailing Address: 350 Alta St. Ashland, Oregon 97520
Website: https://storytownashland.com
We will respond to your inquiry within 30 days.
13. Consent
By downloading, installing, or using the Storytown app, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with this Privacy Policy, please do not use the App.
This Privacy Policy applies to the Storytown mobile application available on the iOS App Store and Google Play Store. For questions about our website or other services, please visit our main privacy policy at https://storytownashland.com/privacy.