Support - Storytown App
We're Here to Help
Thank you for using Storytown! We're committed to providing you with the best possible experience. If you have questions, need assistance, or want to share feedback, we're here for you.
Contact Us
Email: storytownashland@gmail.com
Mailing Address:
Storytown
350 Alta St.
Ashland, Oregon 97520
Response Time: We typically respond to inquiries within 1-2 business days. For urgent issues, please include "URGENT" in your email subject line.
Frequently Asked Questions
How do I download the Storytown app?
The Storytown app is available for free on both the iOS App Store and Google Play Store. Simply search for "Storytown" and download it to your device.
Do I need to create an account?
No! Storytown does not require user accounts. Simply download the app and start exploring.
How do I purchase tickets through the app?
The app provides links to our ticketing platform where you can securely purchase tickets for events. All payment processing is handled through our secure third-party ticketing service.
Is my personal information safe?
Yes. Storytown does not collect or store any personally identifiable information. We only collect anonymous usage data to improve the app experience. For full details, please review our Privacy Policy.
What devices are supported?
Storytown is compatible with:
iPhone and iPad running iOS 13.0 or later
Android devices running Android 8.0 (Oreo) or later
Is the app free to use?
Yes! The Storytown app is completely free to download and use. However, event tickets purchased through the app may have associated costs.
How do I update the app?
Updates are available through the App Store (iOS) or Google Play Store (Android). We recommend enabling automatic updates to ensure you have the latest features and improvements.
Technical Support
The app won't open or keeps crashing
Try these steps:
Force close the app and reopen it
Restart your device
Check for app updates in your app store
Uninstall and reinstall the app
If the issue persists, contact us at storytownashland@gmail.com with your device model and operating system version
I'm having trouble with links or navigation
Please ensure you have a stable internet connection and are using the latest version of the app. If problems continue, contact us with details about what you're trying to do.
The app is running slowly
Try closing other apps running in the background, ensuring you have adequate storage space, and restarting your device.
I found a bug
We appreciate you taking the time to report issues! Please email us at storytownashland@gmail.com with:
A description of the problem
What you were doing when it occurred
Your device model and operating system version
Screenshots if possible
Accessibility
We're committed to making Storytown accessible to everyone. If you encounter any accessibility barriers while using the app, please contact us so we can work to address them.
Feature Requests & Feedback
Your input helps us improve! If you have suggestions for new features or general feedback about your experience, we'd love to hear from you. Email us at storytownashland@gmail.com with "Feature Request" or "Feedback" in the subject line.
Privacy & Data Requests
For questions about our privacy practices or to exercise your privacy rights, please refer to our Privacy Policy or email storytownashland@gmail.com with "Privacy Request" in the subject line.
Report a Problem
If you encounter inappropriate content, technical issues, or have concerns about the app, please contact us immediately at storytownashland@gmail.com. We take all reports seriously and will respond promptly.
About Storytown
Storytown is designed to enhance your experience with live events in the Ashland community. We're proud to serve Ashland residents and visitors from all over in discovering all our beautiful town has going on.
Thank you for being part of the Storytown community!